Find an error and receive a reward
As described in our terms and conditions, search engine errors cannot be completely eliminated. The challenge of eliminating errors completely from the search engine is a bit like supermarkets constantly struggling to remove expired items from the shelves. And just like a supermarket that rewards its customers if they find expired items, we reward our users if they find an error in the search engine.
Our search robot crawls hundreds of housing sites many times every day. This way, we can give our paying users a constantly upgraded database with accommodations, consisting of web adresses to the sources of the accommodations on the internet.
Our goal is that 99-100 percent of the accomodations in the search engine are correct in comparison with the accommodation that is linked to.
However, it is possible that different types of errors can happen, for example:
1: The housing provider that add an accommodation to his website can make a typing error like writing a wrong zipcode or a wrong size. This error will then be reproduced in our search engine.
2: An accommodation can be removed from an external website between two visits of our crawler robot. If our crawler robot, for example, checks a website at 12.00 and at 13.00, where the accommodation is taken down at 12.42, in that case there will be 18 minutes where we link to an accommodation that is not available
3: An error can happen in our crawler, if a housing provider launches a new website. The error exists until we correct the crawler.
We have developed a number of systems and quality controls that ensures that we almost always discover these errors very quickly, but it is impossible to discover all errors immediately.
If you as a user find a significant difference between the accommodation presented in our search results and the accommodation that exists on the original source, you will be rewarded with one weeks free access to all our PremiumUser services. A significant difference might for example bne: zipcode, size and price.
Send us a mail where you: A: Include a link to the accommodation on our website, B: Include a link to the accommodation on the original source, and C: Explain what the difference is. Then we will return very quickly.